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Pharmacare Hawaii
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Specialty Pharmacy

Our specialized care team is here to support you every step of the way

About Specialty Pharmacy

To receive your medication from Pharmacare Hawaii, your Doctor will need to send us a referral. Ask your Doctor about Pharmacare Hawaii at your next visit. If you’d like more information or have questions before speaking with your Doctor, you’re always welcome to call us directly at 808-836-0223.

What to Expect When Referred to Pharmacare Hawaii

Starting infusion therapy can feel overwhelming, but we’re here to guide you every step of the way. Here’s what you can expect when you’re referred to Pharmacare Hawaii:

One of our friendly Patient Care Assistants will give you a call to get started. We’ll confirm your basic information, make sure your insurance details are up to date, and talk through how soon you need your medication. If you have any upcoming travel, we’ll plan around it so your therapy stays on track.

We take care of the insurance paperwork for you. Our team will contact your insurance company and manage any required prior authorizations. Because insurance reviews can take time, we’ll keep things moving and update you along the way. We’ll also look for copay assistance programs to help lower your out-of-pocket costs whenever possible.

Your Pharmacist will review your lab results and medications to make sure your therapy is safe and appropriate for you. They’ll call to explain how to take your medication, what side effects to watch for, and what to do if you miss a dose. During this call, we’ll also schedule your delivery and collect your copay. If your medication is self-injectable and you’d like help, we can arrange for a nurse to teach you how to administer it.

You’re never on your own. You will always have access to a Nurse or Pharmacist whenever questions come up.

You can also message your care team anytime through the Citus Health app —where you can ask your Specialty Care Team a question, sign and submit forms electronically, watch training videos, and receive important updates.

After your first dose, we’ll call to check how you’re doing, review any side effects, and coordinate refills — at no extra cost.

Delivery & Pickup

We’ll coordinate free home delivery or pickup at a time that works best for you, so getting your medication is one less thing to worry about.

Payment Assistance

Specialty medications can be costly, which is why our experienced team of specialists works closely with your insurance and the medication manufacturer to help get you the lowest possible cost.

Local Support

You always have access to a local, on-island phone number and can reach your care team anytime through the Citus Health app. Our Pharmacists, Nurses, and Patient Care Specialists are here to serve you.

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Specialty Pharmacy FAQs

Get answers to common questions about our specialized pharmacy services

A specialty pharmacy focuses on medications and care for complex or chronic conditions. Unlike a regular pharmacy, it provides additional support such as insurance coordination, medication education, ongoing monitoring, and direct-to-home delivery to help patients manage their treatment more closely.

The easiest way is to talk to your doctor and ask them to send your prescription to Pharmacare. Once your prescription is received, someone from our team will contact you and start you on service.

Yes. If you require training to administer your medication, our nurses will be happy to schedule a training session with you at your convenience. If at any time during your therapy you would like more training, we will be glad to assist you.

Yes. Pharmacare has been locally owned and operated in Hawai‘i since 1927. The company is built upon a foundation of three generations of the Yoshino family. We are committed to caring for our community with the Aloha spirit.

Place used needles, syringes, lancets, and other sharps in a strong, leakproof plastic container (such as an empty bleach or detergent bottle) with a secure lid that has a small opening. Clearly label the container “BIOHAZARD.” Do not bend, break, or recap needles—drop them directly into the container. Sharps are not recyclable, so keep the container separate from recycling. Before disposal, sterilize or chemically disinfect the sharps. When the container is full, fill it with a solution of 1 part bleach to 10 parts water, let it soak for 20 minutes, then pour out the solution. Seal the lid with heavyduty tape and place the container in the regular trash. Always keep sharps containers out of reach of children and pets. Soiled bandages, gloves, and disposable medical supplies should be placed separately in securely fastened plastic bags before throwing them away.

For more information, you can always contact the Department of Health Office of Solid Waste Management at 919 Ala Moana Boulevard, Room 212, Honolulu, HI 96814. Phone: (808) 586-4240. Fax (808) 586-7509.

If you need to throw away left-over medication, you should call the pharmacy to determine the best method for disposal. Some medications have to be thrown away in different ways as required by State and Federal Laws and Guidelines

Helpful Community Links

Managing a chronic or complex condition can feel overwhelming, but we’ve compiled a list of reputable resources to help make it easier. These resources can help you better understand your condition, explore support options and stay up to date with the latest available information.